Customer Relationship
When the customer changes their mind in the middle of the construction
In the construction industry there is an unwritten phrase: “The only sure plan is that there will be changes.” It doesn't matter if we are talking about a house, an industrial warehouse or a corporate tower, sooner or later the moment will come when the customer says: “what if we better put this in a different color?” , “Can this wall be moved?” , “I don't want that finish anymore”.
